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Manual Fulfillment Best Practices
Manual Fulfillment Best Practices

Fulfilling eCommerce Orders on a Monday Kind of Day

Mike Banting avatar
Written by Mike Banting
Updated over a week ago

Did you choose not to turn on our FIFO auto-commit feature? If so, you probably have a backlog of orders to manually fulfill on certain days. No worries. Here's a recommended workflow to efficiently manage them in WholeCell and ship them using ShipStation.

1. Order creation from the channel and flow to ShipStation

Orders are created from the eCommerce channel and then imported into WholeCell. From WholeCell, the order items get exported to ShipStation. Example below:

2. Creating the pick list in ShipStation from multiple orders:

You have the option in ShipStation to check multiple orders and create one pick list for all of them. If in the ShipStation settings page in WholeCell, https://www.wholecell.io/settings/shipstation/custom_store, choose 'Order Items'.

Then, in ShipStation, once the orders have been synced, select the ones that you want to work on, and choose 'Pick List' on the 'Print' options.

3. Commit the items in WholeCell.

You can use the Bulk Commit feature, as the order numbers are on the pick list that you printed from ShipStation.

  1. Type the order number from the pick list. If you have a pick list or a packing slip with the order number barcode, you can scan it into that field. (If you don't have the order number barcode, you can add it to the packing slip from ShipStation and/or the picklist from the WholeCell sales order download [click on links to see how]).

    The order summary will be displayed below.

  2. Scan the item/s

  3. If you have more orders to fulfill, repeat the process above.

Add the order barcode to a ShipStation packing slip

ShipStation has instructions on how to add a barcode in the packing slip, specifically the order number here: https://help.shipstation.com/hc/en-us/articles/360060970712-Add-Barcodes-to-Packing-Slips

Add the order barcode to the WholeCell sales order PDF download

After saving your template, you can now print sales orders with the order number barcode, individually or in bulk.

4. Print the shipping labels in ShipStation.

Remember to do number 3 first before this step. Doing step 3 before 4 can cause an oversell (if you are using the "Commit>Ship Workflow").

  • As soon you print the shipping labels, the shipping tracking number will be imported into WholeCell, and WholeCell will export it to the channel.

  • Don't forget to actually pack the item and ship it. =)

Additional references:

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