Are you looking at your listing in the channel, and the quantity shows "0" or is incorrect? Here are things to check in WholeCell to find out where the problem is. Some of these may seem basic, but this guide covers everything needed to identify where the issue is coming from.
1) Do you have inventory in WholeCell?
2) Is the SKU in your WholeCell Product Catalog?
If the SKU is not in your catalog, add it.
3) Is Inventory Quantity Sync enabled for the channel?
(Go to the channel's settings page in WholeCell)
4) Do your items match the channel’s status and warehouse settings?
Based on the configured setting for the status and warehouse on the channel's settings page in WholeCell...
... are your items showing the same status and warehouse?
5) Is the listing imported and showing as Connected in WholeCell?
On the channel’s settings page → Listings tab, check that the listing is present and marked as 'Connected'. If the listing is not present, click the Import Listings button.
Note: The quantities shown on the Listings tab are not live quantities. They are from the last import, so they may be outdated. Refer to Step 7 for the updated values.
6) If the listing is not connected, connect it.
Go to:
Channel settings → Listings tab
Click the listing title
Go to the Settings tab
Enter your WholeCell SKU in the SKU connection box
Click Save
(You can connect multiple SKUs to listings by entering the WholeCell SKUs in that box. See the example in the screenshot above. Also refer to: Connecting SKUs to Multiple Listings)
7) Check the Stock Levels tab for the true synced quantity
What quantity shows on the Stock Levels tab, and does it match what shows in WholeCell?
(From step 5 above, click the listing title to go to its page)
If the quantity looks wrong:
Open each individual item under that SKU
Verify the status and warehouse match what you configured in Step 4
Verify the outstanding quantity count (based on open orders)
See the reference about open order statuses.
8) Did WholeCell actually send the updated quantity?
(From step 5 above, click the listing title to go to its page, then click the Sync History tab)
Note: WholeCell may have already sent the updated quantities to the channel, but some channels take time to process incoming data. For example, Amazon can sometimes delay ingesting quantity updates.
Whenever there are changes to your inventory in WholeCell (such as adding new items or receiving orders from a channel, etc.), WholeCell will attempt to sync quantity within 10–20 minutes. If the Sync History tab shows that WholeCell successfully sent the quantity update, but the channel still does not display the correct quantity 20 minutes after the timestamp, please contact WholeCell Support.