WholeCell connects to BigCommerce using two apps: Stock Sync and ShipStation.

You'll need to create an API App in WholeCell from the API Apps Settings Page for credentials that you'll use to connect to this data feed in Stock Sync.

Create an API App by clicking on the "New" button from this page:

Name your app "BigCommerce Stock Sync". Then make sure the app has all permissions enabled for the Sales Orders, Stock Levels, and Shipments endpoints. Then hit save:

Once saved, the WholeCell team needs to approve your API App. Contact us on our live chat or email us at support@wholecell.io and we'll expedite the approval process.

The Stock Sync Feed will not work correctly until your WholeCell API Application Form has been approved.

When your API Application has been approved, you'll see a green Approval banner like this:

Now you can add the Stock Sync app to your BigCommerce store and begin configuring it:

In this video I do not explain how to filter for inventory statuses. You can see how to do this in my screenshots below:

Once Stock Sync is installed, click "Create New" in the sidebar, then click the blue arrow button on the "Update" section:

On the following page, search for "wholecell" from the available supplier templates:

On the first step, enter your WholeCell API App credentials and the inventory statuses you want to be counted from:

This is similar to WholeCell's other ecommerce integrations where you can choose which statuses to count inventory from. If you just want to use "Available" - put that into the field. If you want to count multiple statuses, separate them with a comma like this: "Available, Ecommerce, Repair". This field is case sensitive.

Here's our article describing the ShipStation setup process: https://help.wholecell.io/en/articles/5538715-syncing-with-shipstation-order-import