WholeCell connects to Wix using Stock Sync (a Wix app) and ShipStation.
Stock Sync (for exporting SKUs & Quantities from WholeCell to Wix)
ShipStation Order Import (for getting orders from Wix into WholeCell)
Stock Sync
You'll need to create an API App in WholeCell from the API Apps Settings Page for credentials that you'll use to connect to this data feed in Stock Sync.
Create an API App by clicking on the "New" button from this page:
Name your app "Wix Stock Sync". Then make sure the app has all permissions enabled for the Sales Orders, Stock Levels, and Shipments endpoints. Then hit save:
Once saved, the WholeCell team needs to approve your API App. Contact us on our live chat or email us at support@wholecell.io and we'll expedite the approval process.
The Stock Sync Feed will not work correctly until your WholeCell API Application Form has been approved.
When your API Application has been approved, you'll see a green Approval banner like this:
Now you can add/install the Stock Sync app to your Shopify store and begin configuring it:
Once that's done, click Update products.
On the following page, search for "wholecell" from the available supplier templates then hit the right arrow button to move to the next page:
On the first step, enter your WholeCell API App credentials and the inventory statuses you want to be counted from.
This is similar to WholeCell's other eCommerce integrations where you can choose which statuses to count inventory from. If you just want to use "Available" - put that into the field. If you want to count multiple statuses, separate them with a comma like this: "Available, Ecommerce, Repair". This field is case sensitive.
Choose "SKU (Variant's SKU) and then put in "sku" on the field. Then on the product field, choose "Quantity", then put in "available" on the field.
Make sure that the selection is set to "Any".
Check if the selections are the same as on the screenshot, then hit the Finish button.
Start the process, then confirm.
You should start getting quantity updates after.
Note: this video shows the outdated UI but you can still see the setup process here with the explanation per step, which is practically similar on the new UI. How to filter for inventory statuses is not shown on the video--that's shown on the screenshots above.
ShipStation Order Import
Here's our article describing the ShipStation setup process: https://help.wholecell.io/en/articles/5538715-syncing-with-shipstation-order-import
Troubleshooting
If quantities are incorrect, check for two things:
Is that the last update? It’s possible another update is still pending. Wait for the next sync to see if quantities correct themselves.
Is caching enabled in Stock Sync? Ask Stock Sync support to check if caching is enabled on the account. Disabling it may resolve the issue.