There are two ways to connect WholeCell, ShipStation, and your ecommerce channels:

Here are the costs/benefits of either scenario, and the way orders and tracking numbers flow between the systems:

For most ecommerce channels we recommend that you connect the channel to WholeCell and then connect WholeCell to ShipStation. This ensures that WholeCell sits in the middle between the channels and ShipStation, and thus, WholeCell receives shipment tracking numbers from ShipStation.

Here's what that looks like:

This configuration works for all ecommerce channels except Amazon. WholeCell is unable to retrieve customer addresses from Amazon orders, so we recommend option 2 for your Amazon account(s).

If you want to keep your ecommerce channels connected directly to ShipStation and separately to WholeCell, this configuration works but your shipment tracking numbers will never import to WholeCell.

Since WholeCell never receives order shipment information in this setup, we are unable to provide support if your order shipments or statuses are not updating to your ecommerce channels. You'll need to go to ShipStation for support if you use this configuration.

Here's what the order/shipment flow looks like in this scenario: