# WholeCell Help Center

> Hi {{first\_name|fallback:"there"}}, how can we help?

## Getting Started

- [How to Use Live Chat in WholeCell](https://help.wholecell.io/en/articles/3655124-how-to-use-live-chat-in-wholecell.md)
- [Creating a Purchase Order](https://help.wholecell.io/en/articles/2655347-creating-a-purchase-order.md): How to add your first PO in WholeCell
- [Adding Inventory to a Purchase Order by Spreadsheet Upload](https://help.wholecell.io/en/articles/4368311-adding-inventory-to-a-purchase-order-by-spreadsheet-upload.md): Import inventory using a .csv, .xls, or .xlsx file
- [Adding Inventory to a Purchase Order by Quantity](https://help.wholecell.io/en/articles/4367857-adding-inventory-to-a-purchase-order-by-quantity.md)
- [Adding Inventory by ESN](https://help.wholecell.io/en/articles/2655415-adding-inventory-by-esn.md)
- [Adding Inventory to a PO by SKU](https://help.wholecell.io/en/articles/9251965-adding-inventory-to-a-po-by-sku.md): A quick way to add items to a PO by SKU whether you have the SKU uploaded in your catalog or not
- [Adding Shipping and Unit Costs to Your Purchase Order](https://help.wholecell.io/en/articles/6319031-adding-shipping-and-unit-costs-to-your-purchase-order.md)
- [Common Spreadsheet Upload Errors](https://help.wholecell.io/en/articles/4315860-common-spreadsheet-upload-errors.md): Good things to check if you're having issues uploading inventory via spreadsheet
- [Excel Formatting Issues: ESNs and IMEIs in Scientific Notation](https://help.wholecell.io/en/articles/6522957-excel-formatting-issues-esns-and-imeis-in-scientific-notation.md)
- [Purchase Order Analytics](https://help.wholecell.io/en/articles/7241964-purchase-order-analytics.md): What do all those numbers on the Analytics tab of a PO mean?
- [How to Delete Purchase Orders and Sales Orders in Bulk](https://help.wholecell.io/en/articles/5964111-how-to-delete-purchase-orders-and-sales-orders-in-bulk.md)
- [How to Search and Filter on the Inventory Page](https://help.wholecell.io/en/articles/4374737-how-to-search-and-filter-on-the-inventory-page.md)
- [Using Custom Inventory Fields](https://help.wholecell.io/en/articles/6000966-using-custom-inventory-fields.md): Create custom fields to track things like battery health, vendor ID, software version, unlock code, etc.
- [Uploading Inventory and Product Images](https://help.wholecell.io/en/articles/5250762-uploading-inventory-and-product-images.md)
- [How to Add "Cost" Line Items to Inventory](https://help.wholecell.io/en/articles/4936115-how-to-add-cost-line-items-to-inventory.md): Adding financial line items to your products
- [Adding a Note to an Inventory Item](https://help.wholecell.io/en/articles/4352394-adding-a-note-to-an-inventory-item.md)
- [Bulk Editing Inventory from the Inventory Table](https://help.wholecell.io/en/articles/4346522-bulk-editing-inventory-from-the-inventory-table.md): Quickly modify inventory details from your inventory tables
- [Creating a Process Batch](https://help.wholecell.io/en/articles/2657483-creating-a-process-batch.md)
- [Adding Inventory to a Process Batch](https://help.wholecell.io/en/articles/4352871-adding-inventory-to-a-process-batch.md)
- [Bulk Editing Inventory by Spreadsheet](https://help.wholecell.io/en/articles/4375125-bulk-editing-inventory-by-spreadsheet.md)
- [Setting List Pricing](https://help.wholecell.io/en/articles/4400367-setting-list-pricing.md): Assign list prices to grouped items based on the criteria you choose
- [How Sales Orders Work](https://help.wholecell.io/en/articles/3940902-how-sales-orders-work.md): Create orders to sell inventory to your customers
- [How to Add Line Items to a Sales Order](https://help.wholecell.io/en/articles/4319937-how-to-add-line-items-to-a-sales-order.md): Charge your customer for things like shipping expenses, accessories, etc.
- [Adding Products or Order Items to a Manual Sales Order](https://help.wholecell.io/en/articles/4385721-adding-products-or-order-items-to-a-manual-sales-order.md)
- [Committing Inventory to a Sales Order](https://help.wholecell.io/en/articles/4394057-committing-inventory-to-a-sales-order.md)
- [Bulk Committing Inventory to Sales Orders](https://help.wholecell.io/en/articles/5811686-bulk-committing-inventory-to-sales-orders.md)
- [Editing Pricing on a Sales Order](https://help.wholecell.io/en/articles/4388496-editing-pricing-on-a-sales-order.md)
- [Adding a Shipment to a Sales Order](https://help.wholecell.io/en/articles/4397957-adding-a-shipment-to-a-sales-order.md)
- [Managing Sales Order Statuses](https://help.wholecell.io/en/articles/6295691-managing-sales-order-statuses.md)
- [Sales Order Status Automation](https://help.wholecell.io/en/articles/4816552-sales-order-status-automation.md)
- [Creating an Invoice](https://help.wholecell.io/en/articles/3561706-creating-an-invoice.md)
- [Creating an Invoice for a Sales Order](https://help.wholecell.io/en/articles/4394295-creating-an-invoice-for-a-sales-order.md)
- [Sending an Invoice to a Customer](https://help.wholecell.io/en/articles/4394434-sending-an-invoice-to-a-customer.md)
- [Marking an Invoice as Paid](https://help.wholecell.io/en/articles/4394539-marking-an-invoice-as-paid.md)
- [Creating a Customer RMA](https://help.wholecell.io/en/articles/4397141-creating-a-customer-rma.md)
- [Receiving and Reviewing Inventory on an RMA](https://help.wholecell.io/en/articles/4397395-receiving-and-reviewing-inventory-on-an-rma.md): How to "receive" returned devices on an existing RMA and review all your RMA inventory
- [How RMA Financials Work](https://help.wholecell.io/en/articles/4324516-how-rma-financials-work.md)
- [Refunding a Customer for Returned RMA Device\(s\)](https://help.wholecell.io/en/articles/4397715-refunding-a-customer-for-returned-rma-device-s.md)
- [How to Set RMA Instructions](https://help.wholecell.io/en/articles/4413509-how-to-set-rma-instructions.md)
- [How Inventory Reports Work](https://help.wholecell.io/en/articles/2813756-how-inventory-reports-work.md): Create live reports that are always up-to-date, filtering for specific inventory attributes.
- [Using Inventory Reports to Advertise Your Stock](https://help.wholecell.io/en/articles/4374935-using-inventory-reports-to-advertise-your-stock.md): Creating an Inventory Report to advertise your available inventory
- [Editing an Inventory Report](https://help.wholecell.io/en/articles/4382031-editing-an-inventory-report.md): How to make changes to an existing Inventory Report
- [Sharing an Inventory Report with your Customer](https://help.wholecell.io/en/articles/4385386-sharing-an-inventory-report-with-your-customer.md): Advertise your inventory to customers with a custom page and URL
- [How Scan Reports Work](https://help.wholecell.io/en/articles/3515193-how-scan-reports-work.md): Create scan reports on Purchase Orders or from your general inventory to track which items you're missing by barcode scan
- [Scan Reports - How to Audit Your Inventory](https://help.wholecell.io/en/articles/5541747-scan-reports-how-to-audit-your-inventory.md)
- [How Offer Analysis Works](https://help.wholecell.io/en/articles/2802193-how-offer-analysis-works.md): Get fast financials on an offer from your customer
- [How Organizations Work](https://help.wholecell.io/en/articles/4419630-how-organizations-work.md): High level data for each customer and vendor right at your fingertips
- [Creating a Pick List](https://help.wholecell.io/en/articles/5828441-creating-a-pick-list.md)
- [Tracking Repairs](https://help.wholecell.io/en/articles/8160437-tracking-repairs.md)
- [Adding Inventory by SKU](https://help.wholecell.io/en/articles/6934761-adding-inventory-by-sku.md): The easiest way to add inventory thus far
- [Adding and Removing Statuses](https://help.wholecell.io/en/articles/4408891-adding-and-removing-statuses.md): How to configure device statuses to fit your workflow
- [Managing Sales and Purchase Order Channels](https://help.wholecell.io/en/articles/4409134-managing-sales-and-purchase-order-channels.md)
- [Managing Your Warehouses in WholeCell](https://help.wholecell.io/en/articles/4409297-managing-your-warehouses-in-wholecell.md): How to configure the addresses of your warehouses
- [How Inventory Locations Work](https://help.wholecell.io/en/articles/3809550-how-inventory-locations-work.md)
- [Adding a Payment Method in WholeCell](https://help.wholecell.io/en/articles/4409055-adding-a-payment-method-in-wholecell.md): Set up the payment methods that you can use when invoicing customers
- [Inventory Label Printer Settings](https://help.wholecell.io/en/articles/4413693-inventory-label-printer-settings.md)
- [Setting up a Dymo Label Printer on Mac](https://help.wholecell.io/en/articles/2664161-setting-up-a-dymo-label-printer-on-mac.md): Configure your Dymo LabelWriter 450 to print WholeCell inventory labels from a Mac Computer
- [Setting up a Dymo Label Printer on Windows](https://help.wholecell.io/en/articles/2769251-setting-up-a-dymo-label-printer-on-windows.md): Configure your Dymo LabelWriter 450 to print WholeCell inventory labels from a Windows Computer
- [How to Set User Permissions, Restrictions, and Other Controls](https://help.wholecell.io/en/articles/3720370-how-to-set-user-permissions-restrictions-and-other-controls.md): Prevent your users from seeing or managing certain information in WholeCell
- [Granting Administrator Privileges](https://help.wholecell.io/en/articles/5828794-granting-administrator-privileges.md)
- [How to Update Your Password](https://help.wholecell.io/en/articles/4413340-how-to-update-your-password.md)
- [How to Change Your Timezone](https://help.wholecell.io/en/articles/4413382-how-to-change-your-timezone.md)
- [Setting Your Brand's Color in WholeCell](https://help.wholecell.io/en/articles/4409243-setting-your-brand-s-color-in-wholecell.md): Use your brand colors on advertised inventory reports and invoices
- [Using CopyTables to Select/Copy/Paste From WholeCell Tables](https://help.wholecell.io/en/articles/2688684-using-copytables-to-select-copy-paste-from-wholecell-tables.md): Select/copy/paste from all of WholeCell's tables like a spreadsheet
- [Inventory Value History](https://help.wholecell.io/en/articles/8653446-inventory-value-history.md): Keeping your ongoing WholeCell inventory value accurate for your business' balance sheet
- [Adding Inventory by Quantity](https://help.wholecell.io/en/articles/2655914-adding-inventory-by-quantity.md)
- [Introducing Uncommitted Inventory](https://help.wholecell.io/en/articles/3782982-introducing-uncommitted-inventory.md): What's changed in the April 2020 major update to sales orders
- [How to Download a Sales Order](https://help.wholecell.io/en/articles/6338168-how-to-download-a-sales-order.md)
- [Cloudflare Verification Error](https://help.wholecell.io/en/articles/9971448-cloudflare-verification-error.md)
- [How to Remove an Item from a Sales Order](https://help.wholecell.io/en/articles/12735185-how-to-remove-an-item-from-a-sales-order.md)
- [E-commerce Accounting Best Practices](https://help.wholecell.io/en/articles/12893435-e-commerce-accounting-best-practices.md)
- [Designing Custom Inventory Labels](https://help.wholecell.io/en/articles/13917925-designing-custom-inventory-labels.md): WholeCell's label template designer lets you design your own inventory tags with Barcodes, QR Codes, custom fields, and more.
- [Scanner App](https://help.wholecell.io/en/articles/14843492-scanner-app.md)

## Managing Your Product Catalog

- [Adding/Deleting Product Variations and SKUs](https://help.wholecell.io/en/articles/5145504-adding-deleting-product-variations-and-skus.md): How to manage your catalog in WholeCell and map it to E-commerce sales channels
- [How SKUs Work](https://help.wholecell.io/en/articles/3813941-how-skus-work.md)
- [Adding and Removing Damage Conditions in Your Account](https://help.wholecell.io/en/articles/4403708-adding-and-removing-damage-conditions-in-your-account.md): Configure damage conditions in your WholeCell account
- [Adding and Removing Product Grades](https://help.wholecell.io/en/articles/4404282-adding-and-removing-product-grades.md)
- [How to add MacBooks, Laptops, Apple Watches and other products to WholeCell](https://help.wholecell.io/en/articles/8809894-how-to-add-macbooks-laptops-apple-watches-and-other-products-to-wholecell.md)
- [Adding Products to Your Catalog](https://help.wholecell.io/en/articles/2912855-adding-products-to-your-catalog.md)
- [Combining Product Attributes in your Catalog](https://help.wholecell.io/en/articles/2913352-combining-product-attributes-in-your-catalog.md)
- [Archiving Products in WholeCell](https://help.wholecell.io/en/articles/13345936-archiving-products-in-wholecell.md)

## Integrations

- [Overview: How the WholeCell-e-commerce Integrations Work](https://help.wholecell.io/en/articles/5905496-overview-how-the-wholecell-e-commerce-integrations-work.md)
- [How to Prevent Overselling on Marketplaces](https://help.wholecell.io/en/articles/8092300-how-to-prevent-overselling-on-marketplaces.md): Managing e-commerce listing quantities tied to WholeCell inventory
- [Syncing with eBay](https://help.wholecell.io/en/articles/5250794-syncing-with-ebay.md)
- [Syncing with Swappa for Enterprise Sellers](https://help.wholecell.io/en/articles/5643992-syncing-with-swappa-for-enterprise-sellers.md): Automatically keep your Swappa stock listings updated
- [Syncing with Back Market](https://help.wholecell.io/en/articles/5188865-syncing-with-back-market.md)
- [Syncing with Swappa for Power Sellers](https://help.wholecell.io/en/articles/4659957-syncing-with-swappa-for-power-sellers.md): Send your inventory to Swappa in just a few clicks
- [Syncing with Amazon](https://help.wholecell.io/en/articles/6869677-syncing-with-amazon.md)
- [Syncing with Mercari](https://help.wholecell.io/en/articles/8681287-syncing-with-mercari.md): Send your inventory to Mercari in just a few clicks
- [Syncing with Reebelo](https://help.wholecell.io/en/articles/7000019-syncing-with-reebelo.md)
- [Syncing with WooCommerce](https://help.wholecell.io/en/articles/6445870-syncing-with-woocommerce.md)
- [Syncing with Walmart](https://help.wholecell.io/en/articles/7947926-syncing-with-walmart.md)
- [B2B Customer Portal](https://help.wholecell.io/en/articles/6206735-b2b-customer-portal.md)
- [eCommerce Listing Opportunities](https://help.wholecell.io/en/articles/8976611-ecommerce-listing-opportunities.md): Maximize your sales by listing all your SKUs on eCommerce channels
- [WholeCell's E-commerce Vacation Mode](https://help.wholecell.io/en/articles/5948547-wholecell-s-e-commerce-vacation-mode.md): Setting your eCommerce listing quantities to zero while you're away
- [Ecommerce Listing Synchronization Lifecycle](https://help.wholecell.io/en/articles/6020346-ecommerce-listing-synchronization-lifecycle.md)
- [Syncing with ShipStation \(Order Export\)](https://help.wholecell.io/en/articles/4660001-syncing-with-shipstation-order-export.md): Send your WholeCell orders to ShipStation to printing shipping labels
- [Syncing with ShipStation \(Order Import\)](https://help.wholecell.io/en/articles/5538715-syncing-with-shipstation-order-import.md): Import orders from Shopify, BigCommerce, Wix, TikTok Shop, Wish, and more
- [Syncing with Phonecheck](https://help.wholecell.io/en/articles/4603142-syncing-with-phonecheck.md): Using the Phonecheck integration to import inventory into WholeCell
- [Connecting WholeCell to Shopify](https://help.wholecell.io/en/articles/6860909-connecting-wholecell-to-shopify.md)
- [Syncing with QuickBooks](https://help.wholecell.io/en/articles/4659870-syncing-with-quickbooks.md): Sync your Purchase Orders and Invoices with QuickBooks Online
- [Reusely Integration \(previously buyback.ai\)](https://help.wholecell.io/en/articles/7849258-reusely-integration-previously-buyback-ai.md)
- [Manual Fulfillment Best Practices](https://help.wholecell.io/en/articles/8955773-manual-fulfillment-best-practices.md): Fulfilling eCommerce Orders on a Monday Kind of Day
- [Syncing with Newegg](https://help.wholecell.io/en/articles/8929003-syncing-with-newegg.md)
- [eBay Listing Error: Quantity is not valid.: The quantity must be a valid number greater than 0](https://help.wholecell.io/en/articles/9829222-ebay-listing-error-quantity-is-not-valid-the-quantity-must-be-a-valid-number-greater-than-0.md)
- [Tracking Ecommerce Selling Fees](https://help.wholecell.io/en/articles/9917049-tracking-ecommerce-selling-fees.md): Calculate your real profit after fees from each sale on eBay, Amazon, Walmart, Back Market, Swappa, Reebelo, etc
- [Connecting SKUs to Multiple Listings](https://help.wholecell.io/en/articles/9985996-connecting-skus-to-multiple-listings.md)
- [Connecting WholeCell to Wix](https://help.wholecell.io/en/articles/10190356-connecting-wholecell-to-wix.md)
- [Connecting WholeCell to BigCommerce](https://help.wholecell.io/en/articles/10190372-connecting-wholecell-to-bigcommerce.md)
- [ShipStation Connection Options](https://help.wholecell.io/en/articles/10829158-shipstation-connection-options.md): The differences between connecting ShipStation to WholeCell vs. directly to your ecommerce channels
- [Using WholeCell with Amazon FBA](https://help.wholecell.io/en/articles/11327093-using-wholecell-with-amazon-fba.md)
- [Syncing with Temu](https://help.wholecell.io/en/articles/11825758-syncing-with-temu.md)
- [Ecommerce Reserve Quantities](https://help.wholecell.io/en/articles/12023465-ecommerce-reserve-quantities.md)
- [M360 Integration](https://help.wholecell.io/en/articles/12278964-m360-integration.md): Import diagnostic test results from M360 to WholeCell as inventory
- [Syncing with Best Buy CA](https://help.wholecell.io/en/articles/11594639-syncing-with-best-buy-ca.md)
- [Mannapov ICE Q integration](https://help.wholecell.io/en/articles/12760501-mannapov-ice-q-integration.md)
- [Why Isn't My Channel Listing Quantity Updated?](https://help.wholecell.io/en/articles/12961736-why-isn-t-my-channel-listing-quantity-updated.md): Basic troubleshooting to determine why channel listing quantities are not updated
- [Dr Fones Integration](https://help.wholecell.io/en/articles/13063365-dr-fones-integration.md)
- [Blackbelt360 Integration](https://help.wholecell.io/en/articles/13371382-blackbelt360-integration.md)
- [Printing Labels with PrintNode](https://help.wholecell.io/en/articles/13872859-printing-labels-with-printnode.md): Skip the print button like magic
- [Syncing with Best Buy USA](https://help.wholecell.io/en/articles/14094342-syncing-with-best-buy-usa.md)
- [Creating Enterprise Swappa Listings from WholeCell](https://help.wholecell.io/en/articles/15293181-creating-enterprise-swappa-listings-from-wholecell.md)

## Workflow Guides

- [Adding Inventory to WholeCell and Bulk Editing Later](https://help.wholecell.io/en/articles/2655412-adding-inventory-to-wholecell-and-bulk-editing-later.md): Workflow Scenarios of Adding/Modifying Inventory to WholeCell
- [Exporting Tables to CSV](https://help.wholecell.io/en/articles/6871901-exporting-tables-to-csv.md): Step-by-step guide for exporting table data with a Chrome Extension
- [Restarting Your WholeCell Account](https://help.wholecell.io/en/articles/4911795-restarting-your-wholecell-account.md): Options that you can take if you want to revive your unused WholeCell account again
- [Invoices: Partial Payments](https://help.wholecell.io/en/articles/8765849-invoices-partial-payments.md): How to track partial payments to invoices in WholeCell
- [How to Find the Date When Inventory Was Added to WholeCell](https://help.wholecell.io/en/articles/4342899-how-to-find-the-date-when-inventory-was-added-to-wholecell.md): Check when a device was uploaded in WholeCell
- [Tracking Vendor RMAs](https://help.wholecell.io/en/articles/5256593-tracking-vendor-rmas.md)
- [FIFO Auto-Commit](https://help.wholecell.io/en/articles/9515935-fifo-auto-commit.md)
- [Creating a Sales Report](https://help.wholecell.io/en/articles/9875360-creating-a-sales-report.md): Create a Sales Report from Inventory Reports

## FAQs

- [How Do I Make a Feature Request?](https://help.wholecell.io/en/articles/5167181-how-do-i-make-a-feature-request.md)
- [Can I Change My Login Email?](https://help.wholecell.io/en/articles/5137834-can-i-change-my-login-email.md)
- [Does WholeCell Have an API?](https://help.wholecell.io/en/articles/5137463-does-wholecell-have-an-api.md)
- [How Can I Advertise My Inventory in Bulk \(Stock List\) On My Website?](https://help.wholecell.io/en/articles/5124288-how-can-i-advertise-my-inventory-in-bulk-stock-list-on-my-website.md)
- [How Can I Bulk Import Current/Past Inventory and Orders to WholeCell?](https://help.wholecell.io/en/articles/5121314-how-can-i-bulk-import-current-past-inventory-and-orders-to-wholecell.md)
- [Can I Recover Deleted POs, SOs, Inventory, Etc?](https://help.wholecell.io/en/articles/5120256-can-i-recover-deleted-pos-sos-inventory-etc.md)
- [What Label Printer Should I Use?](https://help.wholecell.io/en/articles/5107912-what-label-printer-should-i-use.md)
- [Does WholeCell Have Diagnostic Testing over USB?](https://help.wholecell.io/en/articles/5137767-does-wholecell-have-diagnostic-testing-over-usb.md)
- [Using multiple WholeCell accounts on one computer](https://help.wholecell.io/en/articles/9813986-using-multiple-wholecell-accounts-on-one-computer.md)

## API

- [How Does the WholeCell API Work?](https://help.wholecell.io/en/articles/6253457-how-does-the-wholecell-api-work.md): Connect WholeCell to your custom applications

## Announcements

- [11/8 Order page updates](https://help.wholecell.io/en/articles/6720572-11-8-order-page-updates.md)

## E-commerce Best Practices

- [Cross-listing Best Practices](https://help.wholecell.io/en/articles/12895552-cross-listing-best-practices.md): Understanding the relationship between cross-listing and overselling your SKUs

## Receiving Inventory

- [Vendor SKUs](https://help.wholecell.io/en/articles/16005000-vendor-skus.md): Using Vendor SKUs to Analyze Inventory Purchased from Carrier Auctions