This integration can only be enabled for approved Swappa Enterprise Sellers. If you're interested in becoming an Enterprise Seller on Swappa, apply here.

WholeCell's Swappa integration for Enterprise Sellers provides stock level sync, order importing, and shipment tracking number exporting between WholeCell and Swappa.

This integration syncs:

  • Listings (Swappa → WholeCell)

  • Inventory Quantities (WholeCell → Swappa)

  • Orders (Swappa → WholeCell)

  • Shipments (WholeCell → Swappa)

Enabling the Integration

Enable the standard Swappa integration from your Integrations Dashboard, then contact WholeCell Support to switch to the Enterprise Seller integration.

Click 'Connect' on the next page and then sign in to your eBay account. After signing in, you'll be asked to authorize WholeCell to access your Swappa account.

Once you click 'Authorize', you'll be taken back to WholeCell, where you can now configure your Swappa integration behavior.

Inventory Sync

Enabling Inventory Sync will automatically update the quantities of your Swappa listings based on the available quantities of associated Product Variations or SKUs in WholeCell.

Inventory Statuses

With Inventory Sync enabled, choose the inventory statuses which should count towards your total calculated quantity* of available inventory to update your Swappa listings with.

Warehouses

With Inventory Sync enabled, choose which warehouse(s)' inventory should count towards your total calculated quantity* of available inventory to update your Swappa listings with.

* Calculated Quantity = Available Quantity - Outstanding Quantity

Order Import

Enabling Order Import will automatically import any open orders from your Swappa account. This may take a few minutes to complete. After the first import, WholeCell will begin automatically importing any new Swappa orders.


Order Statuses

You need to map Swappa's order statuses to your WholeCell order statuses for orders to be imported. If you want to create new order statuses in WholeCell for this, you can do that on the Order Statuses Settings Page.

Importing Your Swappa Listings

Sync Products


If you have enabled Inventory Sync so that quantities can be updated, you will need to:

1) Import your listings to WholeCell

2) Match your Swappa listings SKUs with your WholeCell product SKUs or Product Variations (if the listing shows as 'Not Connected')

Mapping Your Swappa Listings

Once you've imported your Swappa listings, clicking on any listing code will take you to a page where you can see if the listing is mapped correctly. As you want to update your available quantities automatically as changes in WholeCell happen, either select 'Match via SKU' or 'Select specific Product Variations' and map the listing to SKU/s or Product Variation(s) in WholeCell.

SKU:

Go to the 'Settings' tab, you should see that, by default, 'Match via SKU' is selected, add the WholeCell SKU/s that you want to be associated to the listing in the SKU box on the right side, then click the 'Save' button right below it.

If 'Match via SKU' is not selected by default, click the radio button, then click the 'Save' button right below that, and then proceed to add the SKUs in the SKU box on the right side, then click the 'Save' button right below it.

Product Variations:

Go to the 'Settings' tab and choose "Select specific Product Variations" and then click the 'Save' button right below that. After saving, continue to map the product variation by searching for the product from the 'Product Variation Connection' on the right side of the page.

As soon as you start typing the manufacturer and model of the product, a list of matching products will appear. Select one from the list. Select the grade and condition for that variation and hit the 'Save' button below it.

Syncing Orders and Shipments

As you receive orders on Swappa they will be automatically created in WholeCell. When you add shipment tracking information to those orders in WholeCell, the tracking number will automatically sync back to Swappa.



Using ShipStation to ship Swappa orders

If you're using ShipStation to create shipping labels for your Swappa orders, you'll want to connect ShipStation to WholeCell so that your Swappa orders flow as follows:

Swappa WholeCell ShipStation

Then, when you create shipping labels for your orders, the tracking numbers will flow:

ShipStation WholeCell Swappa

**Make sure to create a Sales Order Channel named "Swappa" from your WholeCell Settings and enable this channel to sync with ShipStation. Otherwise, your Swappa orders will not export from WholeCell to ShipStation.

Troubleshooting Swappa Sync Issues

  • The listing quantities are not being updated

    • Has the listing been imported to WholeCell?

    • Is the listing connected?

    • Is the 'Enable Inventory Sync' box checked?

  • If an order comes in and shows "Unknown SKU", check:

    • Are there matching SKUs in both Swappa and WholeCell?

    • Have all of your listings been imported to WholeCell?

  • If your orders are not coming in to WholeCell, check:

    • Is the 'Enable Order Import' box checked?

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